Polski
English
1. What is the order fulfillment time?
The fulfillment time is a maximum of 10 working days (including delivery). The order is accepted for processing from the moment the payment is credited or when the buyer selects the cash on delivery option. Using parcel locker shipping or engraving services may extend the fulfillment time by 1 working day. The ring ordered in our online store is produced after the order is placed. This way, you receive a product that is 100% new, created especially for you!
2. What shipping options are available?
When placing an order in our store, you can choose:
-delivery to a parcel locker (Inpost)
-courier delivery (UPS, Inpost)
-courier delivery with cash on delivery (UPS, Inpost)
-personal collection in Krakow
Shipping is free. The exception is cash on delivery shipping, which costs 15 PLN.
3. How is the order packaged?
Each ring is packaged in an elegant box, making it perfect for a gift and ready to be presented. `
We also ensure proper protection of the shipment during transport. The package is discreet and does not indicate its contents.
4. How can I pay for my order?
When placing an order in our store, you can use:
-card payment, e-transfer, BLIK via Przelewy24
-traditional bank transfer
-cash on delivery (UPS, Inpost)
-payment upon personal collection (cash or card)
-installment payment
You can find more information in the "Payments" tab.
5. Can I return the ring?
Yes, you have the option to return the ring within 30 days of receiving the order. The returned product must not show signs of use and should be sent back in its original condition along with all documents (certificate + receipt).
To make a return, please contact us via email or phone. You can also send a withdrawal statement, the template of which can be found in the "Complaints and Returns" tab.
6. Can I exchange the ring for another model?
Yes, it is possible to exchange the ring for another model. For this purpose, please contact our team to arrange the details.
The exchanged product must not show signs of use. Any price difference will be settled accordingly during the exchange.
7. Is the ring covered by a warranty?
Yes, all our rings come with a one-year warranty.
The warranty covers manufacturing defects caused by our fault. It does not cover damages resulting from improper use.
If you wish to report a complaint, please contact us via email or phone.
8. What ring size should I choose?
We make rings according to the standard European sizing. You can find a detailed breakdown of the sizes here.
If you are unsure about which ring size to choose, we recommend choosing size 14 – it is the most common size that we can easily adjust later.
9. What if I make a mistake when choosing the ring size?
With the price of the ring, you receive one free size adjustment. The product sent for free adjustment/exchange must not show signs of use. If the difference between the purchased size and the correct one is too large, we guarantee an exchange of the ring for a completely new product in the appropriate size. The need for adjustment/exchange should be reported within 30 days of receiving the order. You then have 14 calendar days to send or deliver the ring to us.
Send the ring along with the certificate and the completed adjustment form* via courier to our office address:
PIERSCIONEK.PL
Filip Bednarz
ul. Sodowa 36A
30-376 Kraków
or to the parcel locker number KRA262M, Oboźna 1, Kraków 30-011.
our phone number: 573 018 629
our email address: esklep@pierscionek.pl
As soon as the package reaches us, you will receive an email notification about the acceptance of the ring for size adjustment/exchange.
Please inform us that you have sent the package to us to expedite the adjustment process.
*the adjustment form is included in the package with the order; if you need it to be sent to you again, please contact us
10. Can I use the engraving service? If so, what is its cost?
We offer the possibility of engraving, and this service is free of charge. To use it, simply enter the engraving text in the order comments. The maximum number of characters that can be engraved depends on many factors: the size of the ring, the font, and also the location of the hallmark by the Assay Office. If it turns out that the engraving text needs to be modified, we will contact you.
Additional information regarding engraving:
• We only engrave for paid orders (it is not possible to order a ring with engraving for cash on delivery).
• Due to the individual nature of the order, the engraved product is not subject to return or exchange.
• We only engrave when the ring size is 100% certain. We can also do it for free after any size adjustment or when the customer confirms that the ordered size is correct (during the adjustment, the engraving is likely to be damaged).
• The engraving service may extend the fulfillment time by 1 working day.
11. Can I order a ring made to my specifications?
Yes, we offer the possibility of making a ring to individual specifications.
We can make changes to available models or create a design from scratch according to your idea. For this purpose, please contact us to arrange the details of the implementation.
12. What materials are the rings made of? Do they have a certificate?
Our rings are made exclusively from high-quality materials. They are typically made of 585 gold. Upon request, it is possible to make a ring from higher-grade gold – for this purpose, please contact us individually.
We use natural gemstones, and we also offer models with moissanites and lab diamonds.
Each ring comes with a certificate of authenticity issued by the Polish Gemmological Society, which confirms the parameters and type of stones used. Each product also undergoes inspection at the Assay Office, where the appropriate hallmark is stamped. This guarantees that the ring is made of gold of the declared grade.
13. How to care for the ring?
To keep the ring looking its best and shining longer, it is worth following a few simple rules:
-Avoid contact with chemicals
Gold and many gemstones can be damaged when in contact with detergents, cosmetics, or perfumes. We recommend removing the ring while cleaning, swimming, or gardening.
-Avoid impacts and scratches
Gemstones, especially colored ones, can be susceptible to mechanical damage. It is advisable to remove the ring while doing household chores or other activities where impacts may occur.
-Store the ring properly
When not wearing the ring, store it in a jewelry box, preferably separately from other items to avoid scratches. A soft lining inside the box works well.
-Regularly clean the ring
To maintain its shine, it is advisable to clean it regularly. The simplest method is to soak the ring in warm (not hot) water with a mild detergent (e.g., soap or dishwashing liquid) for about 15–20 minutes. Then gently clean the ring with a soft-bristled brush (e.g., a toothbrush), paying special attention to the area under the stone, where the most dirt accumulates. Finally, rinse the ring under running water and dry it with a soft cloth.
-Professional cleaning
To restore the ring's full shine, it is worth occasionally using professional cleaning at a jeweler's workshop. You may also consider purchasing your own ultrasonic cleaner, which is useful not only for cleaning jewelry but also for other small items.
We offer a free cleaning service for rings purchased in our store. To use this service, please contact us via email or phone.